Terms & Conditions

These terms are governed by the laws of India and applicable regulations. If you do not agree with any part of these terms, please do not use our services.

🛠️ Our Services

Prime Urban Services is a home services platform that connects customers with trained and verified service professionals across India.

• We provide services including cleaning, AC repair, salon at home, electrical, plumbing, painting, pest control, and more.
• All professionals are background-verified and trained before being listed on our platform.
• Service availability may vary by city and slot. We do not guarantee availability at all times.
• Prices displayed are approximate and may vary based on the actual scope of work.

📅 Bookings & Cancellations

• Bookings can be made through our app and are confirmed upon successful submission.
• Cancellations made 2+ hours before the scheduled slot are free of charge.
• Late cancellations (less than 2 hours before slot) may attract a cancellation fee.
• We reserve the right to cancel or reschedule bookings due to professional unavailability or unforeseen circumstances.
• In case of our cancellation, a full refund or free rescheduling will be offered.

💳 Payments & Refunds

• We accept Cash on Delivery, UPI (Google Pay, PhonePe, Paytm), and debit/credit cards.
• Payment is collected after the service is completed unless stated otherwise.
• Refund requests must be raised within 24 hours of service completion.
• Approved refunds are processed within 5–7 business days to the original payment method.
• We do not store your payment card details on our servers.

👤 Customer Responsibilities

• Provide accurate address, contact details, and service requirements at the time of booking.
• Ensure someone is present at the location during the scheduled service slot.
• Treat our professionals with respect. Abusive behavior may result in service termination.
• Do not request professionals to perform tasks outside the booked service scope.
• Ensure a safe working environment for the professional.

⚖️ Liability & Disputes

Prime Urban Services acts as an intermediary platform. While we verify all professionals, we are not directly liable for any damage caused during service execution beyond our stated warranty.

• Any damage claims must be reported within 24 hours with photo evidence.
• We offer a free re-visit if you are not satisfied with the service quality.
• Disputes will be resolved through our support team in good faith.
• All disputes are subject to jurisdiction of courts in Nagpur, Maharashtra, India.

🔒 Privacy & Data

• We collect your name, phone number, address, and booking history to provide our services.
• Your data is never sold to third parties.
• We may use your contact details to send booking confirmations and service updates.
• You can request deletion of your account and data by contacting our support.

📝 Changes to Terms

Prime Urban Services reserves the right to update these terms at any time. Continued use of our platform after any changes constitutes acceptance of the updated terms.

💬 Questions?

If you have any questions about these Terms & Conditions, feel free to reach out to us.