Your privacy is important to us. Here's how we handle your data.
This Privacy Policy explains how Prime Urban Services collects, uses, stores, and protects your personal information when you use our platform or book a service.
By using our services, you consent to the data practices described in this policy. If you have any concerns, please contact us at primeurbanservices@gmail.com.
📋 Information We Collect
We collect only the information necessary to provide you with our home services:
Personal Details: Name, phone number, and email address (optional).
Location Data: Address and city for service delivery.
Booking History: Services booked, dates, and status.
Device Info: Browser type and device details for improving app performance.
Payment Info: We do not store card details. Payments are processed securely.
🎯 How We Use Your Information
To confirm and manage your service bookings.
To assign a verified professional to your location.
To send booking confirmations, reminders, and updates via SMS or WhatsApp.
To improve our platform, services, and customer support.
To resolve disputes and handle refund or complaint requests.
To send occasional offers or updates (you can opt out anytime).
🤝 Data Sharing
We respect your privacy. Your data is shared only in the following limited situations:
Service Professionals: Your name, address, and phone number are shared with the assigned professional to complete the service.
Payment Gateways: For processing payments securely (e.g., Razorpay, UPI). We never store card details.
Legal Requirements: If required by law, court order, or government authority.
We never sell your personal data to any third party for marketing purposes.
🔐 Data Security
All data is stored on secure servers with encryption.
Access to your personal data is restricted to authorized team members only.
We use industry-standard security practices to protect against unauthorized access.
In the event of a data breach, we will notify affected users within 72 hours.
🍪 Cookies
Our website may use cookies to improve your browsing experience and remember your preferences. You can disable cookies in your browser settings, but this may affect certain features of our platform.
👶 Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
✅ Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of the data we hold about you.
Correction: Ask us to update inaccurate information.
Deletion: Request deletion of your account and personal data.
Opt-Out: Unsubscribe from promotional messages at any time.
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of our services after any updates constitutes acceptance of the revised policy.
Last updated: April 2025 · Prime Urban Services
💬 Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us.
